Absolutely hands down the best customer service ever!!! Ryan Carmichael with Yates made getting our beautiful new roof a most wonderful experience, especially since having issues with our insurance company and 2 different roofing companies...we had gotten nowhere in 6 months. After speaking with Ryan, we had our beautiful roof within a couple of weeks. Ryan and the entire staff are awesome!!!! No matter whom I've dealt with, either it be the guys on the roof or anybody in the office!!! You've earned a loyal customer.
Not only is our new roof outstanding, but the customer service we received is exceptional. We had a few headaches with our insurance company and Yates Roofing helped mitigate the insurance problems with continued professionalism and always prompt communication. We appreciate Yates Roofing and will recommend over and over again to friends/family.
We had Yates manage all repairs from a hail storm a year ago. Curtis took care of every detail from the roof, copper accents replaced, guttering and garage doors and paint. I would trust Yates Roofing if you have any needs from their full-service company!
Just a quick note….We wanted to let you know that we are extremely pleased with our new roof and the process that got us here!
We had three estimates and went with Yates mainly because of our experience with James. He made us feel totally confident that we were making the right choice. He is very customer focused and explained the whole process and our options clearly and honestly.
The roofing crew did a great job installing the roof and cleaning up afterwards. We are looking forward to our insurance premiums dropping considerably and feeling much safer in a home without a cedar shake roof. The long and short of it is our house looks brand new!
James is a gem of a salesperson and an asset to your company. He was a pleasure to work with.
We loved Yates Roofing. Stephanie helped us so well. We felt like we were family!
Thrilled to do business with these guys (and lady). Good communicators and courteous to my weird night shift schedule. I am a young homeowner, but was not treated like one with Yates. Both roofs and the garage redone inside of 8 days, including cleanup. Cleanest lines you’ve ever seen. Now I don’t have to wait until the sun goes down to go get the mail.
It went very well. Mark Baker was a joy to work with and continuously kept me informed throughout the job.
A fairly large crew was brought in. They covered the flower beds, immediately adjacent to the house, with sheets of 4 x 8 plywood to prevent injury to the plant material. As they tore off the old shingles they slid down the plywood to the ground clear of the plants instead of in the beds. The crew worked from sun up until sun down and finished in about 2 days and cleaned up all refuse in the yard. We found a few nails here and there afterward, but considering the amount of work they did and material that was on the property, it was pretty clean.
If your home needs a new roof, then you definitely need to give these people a call. They put a new roof on our house and did an excellent job. Thank you Mark Baker and everyone at Yates Roofing & Construction!
This company is exceptional; they are highly professional and are willing to lend their expertise to help home inspectors, prospective home buyers, and home sellers. They are fast and yet produce an excellent product. They do not disappear when the job is done, and they stand behind their work. I cannot recommend them high enough.
Oklahoma City, OK